Returns and Refunds Policy
We’re always here to help, and we understand the occasional need to return an item. Whether you’ve ordered the wrong lenses, your item has been damaged on the way, or you no longer need it, our returns policy offers a 100% money-back guarantee or exchange.
We offer a full refund (not including delivery charges) on contact lenses, solutions and eye care products within 90 days of purchase.
A refund can only be made through the original payment method used during purchase. Items are only eligible for a refund if they haven’t been opened or used, and if the original tags are still in place.
Însă, if we’ve made a mistake with your order, then we will happily refund all costs, including money spent on postage and packaging.
Once accepted, refunds will take 3-5 days to appear in your account.
How to return?
To make a return, include a note to mention the reason for your return, take the item(s) to a post office and cover postage costs.
Please note, we strongly advise you to keep your returns receipt safe as we may ask for proof of postage, this is so we can help you in case anything goes wrong.
Exchanges
We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
Sunglasses returns policy
Our sunglasses returns policy differs slightly, allowing up to 30 days for you to claim a refund and opt for an exchange. All of our sunglasses are made of the highest quality and we guarantee a 12-month warranty from the date of purchase.
Claiming a refund for your sunglasses can be done the same as with any products. Simply include a note to provide your reason for return, take the item(s) to a post office and cover postage costs. Make sure to obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Please note: If the sunglasses are returned outside of the returns timeframe, used or not in the original condition and packaging (security tag, box and/or plastic sleeve included), we will not be able to provide a refund or exchange.
Glasses returns policy
Our glasses policy allows you up to 30 days from the original dispatch date for you to claim a full refund or request for an exchange free of charge. All of our glasses are made of the highest quality and we guarantee a 12-month warranty from the date of purchase.
Simply include a note to provide your reason for return, take the item(s) to a post office and cover postage costs. Make sure to obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Please note: Glasses must be in their original condition and with all accessories, including its box, case and cloth.
Shipping
We are proud to offer our customers:
• A flat rate shipping offer – only pay flat rate shipping on 1 item – all others shipped for Free (per order)
• Immediate Dispatch
• Average 2-3 days shipping
• Secure and fast delivery provided with tracking system.
Worldwide shipping is calculated at a flat rate according to your shipping address and variations can occur within different countries. Once the flat rate has been identified, you will not be charged for the shipping of any other items within your order, as these will all be shipped free of charge.
Our courier will charge the package recipient all applicable duty, taxes and/or brokerage fees, should any apply, at time of delivery. As we have no control over such taxes or charges, they are not calculated in your online total.
Privacy
CONTENTS
Protecting your privacy is extremely important to us. The following information covers whether and to what extent your personal data is collated, processed or used when you visit our websites.
You can generally use our websites without providing us with specific personal details. We shall solely be informed of the name of your Internet service provider, your IP address, the website from which you linked to our site and the web pages on our site that you visit. In this regard, an evaluation occurs for statistical purposes without the anonymization of your details.
Data protection & security
Encryption (SSL)
To protect your personal data against misuse and unauthorized access, your orders are transmitted over the Internet in encrypted format. During the encryption process, your personal details such as your address, telephone number or credit card number are converted into a code, which cannot be read by unauthorized persons during transmission over the Internet.
Information
On request, we will provide you with free information about the data stored about you, the data recipients and the reasons why the data is stored. If you wish to receive such information, please e-mail us. We are also obliged, at your request, to correct, bar or delete the data stored about you.
Use of cookies
To make our website more attractive to visitors and make it possible to use certain functions, we use ‘cookies’ on several pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted at the end of your browser session, i.e. when you close your browser. These are known as session cookies. To use our shopping basket, session cookies must be enabled. Other cookies remain on your end device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). We store persistent cookies for a maximum of 6 months, after which time they are automatically deleted. You can configure your browser so that you are informed about the placement of cookies and can decide whether to accept them on a case by case basis or in particular circumstances or to generally decline them. If you do not accept cookies, you may not be able to use all the functions on our websites.
The personal data collated on our websites will only be used without your consent for contract fulfilment and performance and to process your enquiries.
Furthermore, your data shall only be used for our own marketing purposes if you have given us your prior consent to do this. On subscribing to our newsletter, your e-mail address shall be used for our own advertising purposes until you unsubscribe. You can withdraw your permission to use your e-mail address to send you service and product information e-mails at any time without incurring any costs other than the transmission costs in accordance with the basic rates. If you no longer wish to receive service and product information e-mails, simply e-mail us.